Signing in
| Message | What to do |
|---|---|
| Please enter a valid email address | Check your email address for typing errors. |
| Invalid OTP | Select Resend code and use the new code. |
AI answers
| Message | What to do |
|---|---|
| This model is unavailable right now | Select Try again or Try another model. This problem does not use your credits. |
| This answer didn't finish | Send your question again. |
| Deep Research is not included in your current plan | Upgrade to Explorer or Thinker. |
| You've used this month's credits | See Plans and credits. |
Plan limits and uploads
| Message | What to do |
|---|---|
| Your plan allows up to N sources per thread | Remove a source, make a new thread, or upgrade. |
| Collection limit of N reached | Delete a collection, or upgrade. |
| File too large | Use a smaller file, or upgrade. |
| Maximum 20 sources allowed to add at a time | Add your sources in smaller groups. |
For more source problems, see Add sources.
Contact support
- In the app, open your profile menu and select Contact Support.
- Send an email to support@gistr.so.
Tell us what you tried and what you saw. Add the link to the thread, if there is one.