Upgrade
- Open Settings, then Subscription.
- Select Upgrade plan.
- Choose a plan and pay.
If you already have a plan, Gistr shows the amount before you confirm the change.
Move to a lower plan
The change starts at the end of your current billing period. You keep your current plan until then. Rolled-over credits are limited to what the new plan allows, and they are cleared if you move to Free.
Cancel
- Open Settings, then Subscription.
- Select Manage subscription.
- Cancel in the page that opens.
Your plan stays active until the date that Gistr shows. If you bought the plan in the mobile app, Manage subscription opens the store on your phone.
If a payment fails
Gistr shows Your last payment didn't go through. Select Update payment method. If you see Still confirming your payment, wait. You do not need to pay again.
Invoices
Your payment email has a link to your invoice as a PDF. If you cannot find it, contact support.
Refunds
- If you cancel within 24 hours of purchase, you get a full refund.
- Within 14 days of your first payment, you can also ask for a refund, unless your account used more than 500 AI responses.
Send your request to support@gistr.so. Gistr returns approved refunds to your original payment method. The terms have the full rules.
If you bought your plan in the mobile app, the rules of the store can also apply.