This segment details a transformative journey from being a terrible listener to an excellent one. The speaker emphasizes the importance of pure listening, a skill that can be developed through a specific technique: focusing on the gaps between words. This seemingly simple tactic forces presence, eliminates distracting thoughts, and surprisingly connects the act of listening to meditation, highlighting a profound shift in perspective and approach to communication. To become a better listener, focus on the gaps between words to achieve "pure listening," a meditative state. This eliminates distracting thoughts, allowing subconscious processing to generate clearer, more insightful responses. For complex issues, request time to formulate a thoughtful reply. This improves work, and fosters tranquility and joy.